Shipping policy
Shipping, Delivery & Customer Pickup
Shipping options & charges
Free shipping is available on eligible products. Available shipping options and applicable charges depend on the items in your order, quantity, destination, and services requested.
Shipping eligibility and charges are shown at checkout or confirmed in a written quote before payment. An order containing both eligible and other products may include shipping charges for the other products.
Review the delivery details for your order before purchasing. Contact us if you need clarification about access, unloading, or any additional delivery services.
Order preparation & delivery timing
Order preparation and delivery timing depend on product availability, order size, destination, and transportation arrangements. Contact us before ordering if your purchase must arrive by a particular date.
We will communicate available shipment or delivery information for your order. If shipment is delayed, we will provide revised information and explain applicable cancellation and refund options.
Prepare for your delivery
Before ordering, check the equipment dimensions, access through doorways, electrical requirements, gas type, and installation needs.
Confirm any unloading, liftgate, inside-delivery, placement, or installation needs with us before purchase so the services included and any applicable charges are clear. Ask us for help if anything is uncertain.
Free pickup in Buford, Georgia
Free customer pickup is available only at Restaurant Discount Store, 115 East Main St, Suite E1A, Buford, Georgia 30518.
Contact us to confirm your order is ready and coordinate collection before coming to the store.
Inspect your shipment
Inspect the shipment when it arrives. Note visible damage or missing packages on the delivery receipt and take photos before discarding any packaging.
Report delivery damage within 48 hours after actual delivery. Send your order number, a description, photos of the equipment and packaging, and the delivery receipt if available. Keep the packaging while the issue is reviewed.
Contact us promptly if the wrong item was delivered or something is missing. Do not install or use an incorrect or visibly damaged item; contact us for instructions.
The 48-hour delivery-damage reporting period does not shorten an applicable manufacturer warranty. Product defects and operating problems are handled separately through the applicable resolution or warranty process.
Delivery difficulties
Contact us immediately if you cannot accept a scheduled delivery or need to refuse an order. Refusing delivery is not a substitute for requesting a return.
Applicable redelivery, storage, or return-freight charges must be explained in advance; they are not automatically charged when the problem was caused by us or by confirmed delivery damage.
Return transportation
Free original shipping or delivery does not include free return transportation. If your eligible order included free delivery, the original delivery remains free.
For an approved change-of-mind return, the customer pays the approved return pickup or return-freight charge in addition to the 25% restocking fee.
In Metro Atlanta, we can collect approved returns using our truck for a quoted pickup fee. Customers may bring approved small items or smallwares to our Buford store themselves, avoiding an RDS pickup fee; the applicable restocking fee still applies. Outside Metro Atlanta, we will coordinate an appropriate return-freight arrangement and provide the cost for approval.
Contact us for authorization before arranging any return. See our Returns & Refunds policy for eligibility, exclusions, and the separate handling of incorrect shipments, confirmed delivery damage, and defects.
Contact Restaurant Discount Store
Email: bufordstore@restaurantdiscountstore.com
Telephone: (404) 578-2104 or (678) 288-9043
Store: 115 East Main St, Suite E1A, Buford, GA 30518