DUKERS DSM-41F Double door freezer merchandiser

Shipping, Delivery & Customer Pickup

Shipping options & charges

Free shipping is available on eligible products. Available shipping options and applicable charges depend on the items in your order, quantity, destination, and services requested.

Shipping eligibility and charges are shown at checkout or confirmed in a written quote before payment. An order containing both eligible and other products may include shipping charges for the other products.

Review the delivery details for your order before purchasing. Contact us if you need clarification about access, unloading, or any additional delivery services.

Order preparation & delivery timing

Order preparation and delivery timing depend on product availability, order size, destination, and transportation arrangements. Contact us before ordering if your purchase must arrive by a particular date.

We will communicate available shipment or delivery information for your order. If shipment is delayed, we will provide revised information and explain applicable cancellation and refund options.

Prepare for your delivery

Before ordering, check the equipment dimensions, access through doorways, electrical requirements, gas type, and installation needs.

Confirm any unloading, liftgate, inside-delivery, placement, or installation needs with us before purchase so the services included and any applicable charges are clear. Ask us for help if anything is uncertain.

Free pickup in Buford, Georgia

Free customer pickup is available only at Restaurant Discount Store, 115 East Main St, Suite E1A, Buford, Georgia 30518.

Contact us to confirm your order is ready and coordinate collection before coming to the store.

Inspect your shipment

Inspect the shipment when it arrives. Note visible damage or missing packages on the delivery receipt and take photos before discarding any packaging.

Report delivery damage within 48 hours after actual delivery. Send your order number, a description, photos of the equipment and packaging, and the delivery receipt if available. Keep the packaging while the issue is reviewed.

Contact us promptly if the wrong item was delivered or something is missing. Do not install or use an incorrect or visibly damaged item; contact us for instructions.

The 48-hour delivery-damage reporting period does not shorten an applicable manufacturer warranty. Product defects and operating problems are handled separately through the applicable resolution or warranty process.

Delivery difficulties

Contact us immediately if you cannot accept a scheduled delivery or need to refuse an order. Refusing delivery is not a substitute for requesting a return.

Applicable redelivery, storage, or return-freight charges must be explained in advance; they are not automatically charged when the problem was caused by us or by confirmed delivery damage.

Return transportation

Free original shipping or delivery does not include free return transportation. If your eligible order included free delivery, the original delivery remains free.

For an approved change-of-mind return, the customer pays the approved return pickup or return-freight charge in addition to the 25% restocking fee.

In Metro Atlanta, we can collect approved returns using our truck for a quoted pickup fee. Customers may bring approved small items or smallwares to our Buford store themselves, avoiding an RDS pickup fee; the applicable restocking fee still applies. Outside Metro Atlanta, we will coordinate an appropriate return-freight arrangement and provide the cost for approval.

Contact us for authorization before arranging any return. See our Returns & Refunds policy for eligibility, exclusions, and the separate handling of incorrect shipments, confirmed delivery damage, and defects.

Contact Restaurant Discount Store

Email: bufordstore@restaurantdiscountstore.com
Telephone: (404) 578-2104 or (678) 288-9043
Store: 115 East Main St, Suite E1A, Buford, GA 30518

Returns & Refunds

A straightforward return process

We want you to feel confident about the equipment you buy from Restaurant Discount Store. If an eligible purchase does not meet your needs, contact us within seven calendar days after delivery or customer pickup to request a return.

You may request a return for any reason during this period, provided the item is unused, uninstalled, unmodified, and in the same condition as received, with its original packaging, accessories, parts, and documentation. This return option is not a trial-use period.

Please contact us before sending anything back. We will confirm eligibility, the return location, transportation arrangements, and applicable charges in writing. A request received within the seven-day window remains timely if our approved pickup is scheduled for a later date.

Return charges

Approved change-of-mind returns are subject to a 25% restocking fee, calculated on the merchandise price paid, before tax and transportation charges.

The customer is responsible for the original delivery charges paid and the approved pickup or return-freight charges. We will explain the return transportation charges before you agree to the arrangements. These charges are separate from the restocking fee.

If your eligible order included free delivery, the original delivery remains free. For an approved change-of-mind return, you pay the return pickup or return-freight charge in addition to the 25% restocking fee.

An exchange because you selected a different model follows the same return process unless we agree otherwise in writing.

These change-of-mind charges do not apply to an authorized return for an item we shipped incorrectly or for confirmed delivery damage or a product defect. Those situations follow the resolution process below.

Pickup, transportation & inspection

Customer pickup of purchased orders is available only at Restaurant Discount Store, 115 East Main St, Suite E1A, Buford, Georgia 30518. Contact us to confirm the order is ready before coming to collect it.

For approved change-of-mind returns in Metro Atlanta, we can send our truck to collect the item for a return pickup fee. We will quote the fee before scheduling collection. Free original delivery does not include free return pickup; the pickup fee is charged in addition to the 25% restocking fee.

Customers may bring approved small items or smallwares back to our Buford store themselves, avoiding an RDS return pickup fee. Contact us first for return authorization and instructions. The applicable restocking fee still applies.

For returns outside Metro Atlanta, we will coordinate an appropriate return-freight arrangement and provide the cost for approval. Return collection is separate from customer pickup of a purchased order. The separate process for incorrect shipments, delivery damage, and defects remains applicable.

Keep the equipment protected and complete until it is collected. Please do not arrange a return shipment or leave an item at our store without confirmation.

We inspect returned items before approving the refund. An item that has been used, installed, altered, damaged after delivery, or returned without required components or packaging does not qualify for the standard change-of-mind return. If its condition differs from the approved request, we will explain the findings before determining the next step.

Delivery damage, shortages or the wrong item

Inspect the shipment when it arrives. Note visible damage or missing packages on the delivery receipt and take photos before discarding any packaging.

Report delivery damage within 48 hours after actual delivery. Send your order number, a description, photos of the equipment and packaging, and the delivery receipt if available. Keep the packaging while the issue is reviewed.

Contact us promptly if the wrong item was delivered or something is missing. Do not install or use an incorrect or visibly damaged item; contact us for instructions.

We will review the issue and coordinate the appropriate next step, which may involve a carrier claim, replacement, repair, or authorized return. A report does not require the customer to diagnose the cause before contacting us.

Equipment problems & manufacturer warranties

A manufacturing defect or operating problem is handled separately from a change-of-mind return. Contact us with your order number, model, serial number where available, and a description of the problem so we can help identify the applicable warranty or service process.

Warranty coverage varies by manufacturer, model, condition, installation, and use. Repair, replacement, or other warranty remedies follow the applicable written warranty. A malfunction does not automatically require a return or immediate refund.

The seven-day return window and 48-hour delivery-damage reporting period do not shorten an applicable manufacturer warranty.

Used equipment — final sale, inspection & limited warranties

ALL USED EQUIPMENT IS FINAL SALE. NO CHANGE-OF-MIND RETURNS OR EXCHANGES. The standard seven-day voluntary return policy does not apply to used equipment.

Customers must inspect and test used equipment at pickup before accepting and removing it. Arrange testing with Restaurant Discount Store before pickup; any testing limitations must be disclosed and agreed upon before acceptance. Inspect delivered used equipment promptly and follow the delivery-damage reporting instructions.

Used equipment has no included RDS warranty unless a specific written warranty is expressly stated in the product listing and sales documents. Where sold without a warranty, it is sold AS IS, WITH ALL FAULTS, to the extent permitted by applicable law.

An RDS warranty is included only when expressly offered for that individual item. Its duration, coverage, claim instructions, and available remedies must be clearly stated in the product description and sales documents. That warranty applies only to that item. Contact Restaurant Discount Store for warranty claims. A limited warranty does not create a trial period or general return or exchange option. Any remedy expressly promised by the warranty remains available.

Unexpected problems after pickup or delivery

If used equipment develops an unexpected operating problem, please contact Restaurant Discount Store within 24 hours after pickup or delivery. Include your receipt, a description of the problem, and photos or video if available.

We will review the situation in good faith and may offer troubleshooting, repair assistance, or another resolution at our discretion. Contact us before returning equipment or authorizing repairs.

This courtesy review does not create a warranty, trial period, or automatic right to a return, exchange, or refund. It does not shorten any expressly stated warranty or rights provided by applicable law.

Scratch-and-dent equipment — item-specific terms & manufacturer service

Scratch-and-dent equipment is separate from used equipment. Review the actual photos, disclosed cosmetic damage, included components, return eligibility, and verified warranty terms before purchase. Scratch-and-dent items are not automatically excluded from manufacturer warranty coverage or automatically final sale; the applicable terms must be clearly stated in the listing and sales documents.

For an operating problem covered by a manufacturer warranty, contact the manufacturer or its authorized service provider directly using the claim instructions supplied with the equipment. Manufacturer approval, service, and remedies follow that written warranty. Contact Restaurant Discount Store if you need help locating the correct warranty contact. Do not arrange unauthorized repairs before following the warrantor's instructions.

For an item covered by a limited RDS warranty instead, contact Restaurant Discount Store. Its stated service terms control; a malfunction does not automatically entitle the customer to a return or refund. Any voluntary return terms expressly stated for that item remain applicable.

Final-sale and as-is terms do not remove rights or remedies that cannot lawfully be limited, or any remedy expressly promised in a written warranty. An incorrect shipment, undisclosed delivery damage, or a material difference from the advertised condition must be reported promptly for review. These issues are separate from change-of-mind returns.

Special orders, cancellations & delivery difficulties

Special-order and custom-made products are not returnable for a change of mind and are excluded from the seven-day standard return policy. We will identify these products and disclose this restriction before accepting the order. This restriction does not prevent reporting an incorrect shipment, delivery damage, or a product defect for the appropriate resolution or warranty process.

Contact us as soon as possible to request cancellation. We will confirm whether shipment or production can still be stopped. Once an order has shipped, an approved change-of-mind request follows the applicable return terms.

Before ordering, check equipment dimensions, access through doorways, electrical requirements, gas type, and installation needs. Ask us for help if anything is unclear.

Refusing delivery is not a substitute for requesting a return. Contact us immediately if you need to refuse an order or cannot accept it. Applicable redelivery, storage, or return-freight charges must be explained in advance; they are not automatically charged when the problem was caused by us or by confirmed delivery damage.

If shipment is delayed, we will communicate the revised information and explain applicable cancellation and refund options.

Refunds

After receiving and inspecting an approved return, we will confirm the refund calculation in writing. It will show the eligible merchandise amount, the restocking fee where applicable, transportation charges, and any tax adjustment.

Approved refunds are issued to the original payment method. Our processing target is five to seven business days after inspection and approval; the payment provider may take additional time to display the credit. Refunds required sooner by applicable law will be handled within the required period.

Nothing in this policy removes rights or remedies that cannot lawfully be limited.

Contact Restaurant Discount Store

Email: bufordstore@restaurantdiscountstore.com
Telephone: (404) 578-2104 or (678) 288-9043
Store: 115 East Main St, Suite E1A, Buford, GA 30518

Please include your order number and the item involved. We will confirm return approvals and any exceptions in writing.